About Us
🧵 Our Refund & Return Policy
We want you to love everything you order from The Quilter’s Retreat. Since many of our items are made just for you, we’ve recently expanded our return policy to help you feel confident shopping with us. If something isn’t quite right, we’ll do our best to make it right. 💛
1. Defective or Damaged Items
If your order arrives with a defect, printing error, or damage in transit, don’t worry — we’ll replace it or refund you.
Please contact us within 15 days of delivery at info@thequiltersretreat.store with:
- Your order number
- Photos clearly showing the issue
Once verified, we’ll offer you a replacement or a full refund — your choice!
2. Returns on Apparel, Mugs, and Other Items
We now accept returns on most items, including print-on-demand products like shirts, mugs, and tumblers — as long as they are:
- Unused and in original condition
- Returned within 15 days of delivery
- Shipped back at the customer’s expense
A 15% restocking fee will be deducted from your refund to help cover packaging and processing costs.
Please note: We are a small shop, and most of our products are custom-made. We cannot accept returns on worn, washed, or personalized items.
Be sure to check the size charts on the product page carefully before ordering apparel!
3. Non-Returnable Items
Some items cannot be returned or refunded:
- Custom or personalized products
- Digital downloads (e.g. quilt patterns, PDFs)
- Gift cards
- Perishable goods (if applicable)
4. How to Start a Return
Email us at info@thequiltersretreat.store with your order number and the reason for return. We’ll send you instructions and the return address if your item qualifies.
Items sent back without contacting us first will not be accepted.
5. Refunds
Once we receive your return, we’ll inspect it and notify you of the approval. If approved, refunds are issued to your original payment method within 7 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
📩 Still Have Questions?
You can always contact us with any questions at info@thequiltersretreat.store — we’re here to help!
Happy Quilting!
- The Quilters Retreat Team